AMS | APICATION MAINTENANCE SERVICE
STRATEGIC SUPPORT FOR CONTINUOUS EVOLUTION
Digital Transformation is not a destination; it is a constantly evolving process. With our Application Management Services (AMS), Edtek.io goes beyond platform management—we support educational institutions in adapting to change. From technological maintenance to methodological evolution and academic process optimization, we work proactively to prevent inefficiencies, anticipate challenges, and ensure sustainable growth. More than just support, we are your strategic partner in Digital Education.
SUPPORT
Helpdesk. A dedicated team providing assistance and support to teaching and administrative staff.
Management and resolution of requests and incidents through a tiered support system (Levels 1, 2, and 3) with specific Service Level Agreements (SLA) based on criticality.
MANTENANCE
Monitoring. Supervision and proactive identification of issues that may impact the learning experience.
Error correction and minor improvements to optimize usability and maintain a satisfying user experience.
CHANGE MANAGEMENT
Release Management. Assessment of new features or tools that can enhance digital learning or operational efficiency.
Regular UX evaluations to improve the experience for students, teachers, and administrative staff.